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Goodyear's Director Global Business Continuity aligns with all Business Continuity teams comprising representatives from each business unit and global and tactical functions. Governed by a senior leadership committee, these teams implement a risk-based, decision-making Business Continuity Process with steps for preparedness, response, restoration and recovery for any incident Goodyear may face. The focus in 2021 was on high-potential and high-probability impact operational risks as we recovered from COVID-19. The risks included infectious disease and variant impacts; supply chain events; natural incident occurrences; and IT infrastructure reliance. This Business Continuity Process is aligned with the Disaster Recovery Institute (DRI) International for certification in business continuity. All manufacturing locations, key business units and global leaders complete risk surveys to assess potential local risks. The Business Continuity team then prioritizes risks by highest probability and potential impacts to Goodyear and plans accordingly. At the end of each year, we evaluate actual incidents and set priorities to reduce future frequency and potential impacts.
We evaluate the maturity of our Business Continuity Process through an annual Business Continuity Maturity of Excellence process. Based on DRI International’s Professional Practices framework for maintaining organizational resilience, our assessment evaluates teams located at our manufacturing facilities. We then set annual targets for continuous improvement. Additionally, team members from each business unit complete monthly scorecards to track execution of activities aligned with our Business Continuity Strategy Roadmap. Included are quarterly meetings, training, contingency plan development and testing, post-incident gap analyses, best practice sharing and benchmarking to bolster our understanding of and response to potential risks.